FAQs - Frequently Asked Questions

Below are some Frequently Asked Questions here at SCSI Toolbox, LLC

1. I have installed a SCSI Toolbox product demo but it's asking me for a site key.
2. Is it possible for me to download the firmware from my HDD or Tape Drive and upload that firmware code to another drive?
3. I am trying to move media in a jukebox, but it tells me I can only move media from mail-slot.
4. What happens if I have lost or had my hardware key (dongle) stolen? Can SCSI Toolbox just sent me a new key, or can I buy just the hardware key?
5. I’ve been looking at some other 3rd party testing tools, how do they compare to yours?
6. I used the Toolbox years ago – it looks similar today - what has changed?
7. If I call into your support will I get to talk to someone that actually works on the product?
8. Some of your competitors seem to offer the same tests as you do - who’s is better?
9. We have an in-house group providing our testing solution, why should I switch to use the SCSItoolbox?
10. What is the difference between a Site and Corporate license?
11. How can I issue at Bus Reset using the SCSItoolbox Suite?
12. How can I tell if my testing software is sending the commands I think it is to my devices?
13. Can I read the SMART data off of my ATA Drive using the SCSItoolbox?
14. Does the SCSItoolbox support Windows 2003 or more specifically Microsoft's new Storport driver?
15. During the install of SCSItoolbox I’m getting the message ‘A previous version of SCSItoolbox was found – you must remove this version first.  SCSItoolbox install will exit’.  I have already removed the previous version thru the Control Panel – what do I do now?
16. I'm looking for your DOD (Department of Defense) certified product the SCSI Data Scrubber, do you still offer that product?
17. What Linux support do you offer in the SCSItoolbox Suite? Do you have any documentation on it?
18. Can SCSI toolbox read and interpret the MAM on LTO tape technology?
19. We need the ability to change a WWNN/WWPN on a LTO drive. Do you offer this tool?
20. Does the SCSItoolbox work with Fibre Channel (FC) Tape drives?
21. Can I reset the G List on my drive? If my G-List is corrupt can it be fixed?
22. Is it possible to asynchronously log information to a device's DMM logfile?
23. Is it possible to asynchronously fail a device while testing is undergoing in DMM?

1. Q. I have installed a SCSI Toolbox product demo but it's asking me for a site key.

A: Well there are a couple of things that could be happening.

1. You are pressing the Enter key when you launch the demo, try letting the demo's licensing screen go away (it should it about 5-10 seconds).
2. You have previously installed the product demo on this machine and the 10 day evaluation period has expired. Please contact a sales representative to extend your demo further, or provide you with a quote so you can purchase the product.

2. Q. Is it possible for me to download the firmware from my HDD or Tape Drive and upload that firmware code to another drive?

A: No, this is not something that Manufacturers have allowed and thus the SCSItoolbox cannot perform this task. Contact the HDD or Tape Drive manufacturer for the correct firmware files and the SCSItoolbox can upload the firmware to the drive.

3. Q. I am trying to move media in a jukebox, but it tells me I can only move media from mail-slot.

A: Go to Options, Settings, click on Safe Jukebox Mode to remove Check mark

4. Q. What happens if I have lost or had my hardware key (dongle) stolen? Can SCSI Toolbox just sent me a new key, or can I buy just the hardware key?

A: The license IS the hardware key, and will not be replaced for loss of theft. What you will need to do is file a claim with your insurance company and report the loss of theft. They will then reimburse you for another purchase of the license, and subsequent hardware key.

5. Q. I’ve been looking at some other 3rd party testing tools, how do they compare to yours?

A. They don’t! The SCSItoolbox Suite is the Most Complete Suite of testing tools for your Peripheral testing needs. The SCSItoolbox doesn’t try and make you piece-meal your testing solution together. When you purchase the SCSItoolbox Suite you have access to every Module we offer. We know your testing needs can change so that’s why we’ve chosen to bundle everything you’ll ever need (and more) into one Complete package.

6. Q. I used the Toolbox years ago – it looks similar today - what has changed?

A. Well, depending on how far back you go, the Toolbox has been around since the days of DOS, so a lot has changed. Over the past few years we’ve added hundreds of tests, including new Disk and Tape Screening/Manufacturing Modules, a 100% flexible Development API, Protocol support, graphing, database test reports, and much more. Read the full release notes here.

7. Q. If I call into your support will I get to talk to someone that actually works on the product?

A. Yes. Our software is 100% engineered, developed, and supported by SCSI and storage experts in the USA. Your support questions go directly to the SCSI experts and programmers who work every day on nothing but the SCSItoolbox product. Because of this 90% of our support calls and emails are opened, answered, and closed within four hours. Our developers are readily available to answer your calls and emails directly. We do not use a 3rd party or contract group for our technical support, as we know how important your testing needs are. Having your questions answered accurately and quickly is our first and foremost goal. We know that actions speak louder than words, so feel free to call in or email a question and see for yourself that our support and service is second to none.

8. Q. Some of your competitors seem to offer the same tests as you do - who’s is better?

A. That answer can only be answered by you. We are confident that if you do a side-by-side comparison of features, price, support, and ongoing commitment to our customers (as shown by the number of updates and new features) you will agree that there really is no comparison. We’re not afraid to put our money where our mouth is - our 30 day money back guarantee shows that we really believe our product is the best!

9. Q. We have an in-house group providing our testing solution, why should I switch to use the SCSItoolbox?

A. This is a great question, and one that comes up often. Here are a few things to think about:

1. At SCSI Toolbox we are here to help you do your job better. That being said, the SCSItoolbox has many features, and one that has become very popular among in-house development teams is the Developer Toolbox. This is a C++, VB, .NET, or in Linux a Shared Function library (DLL), that allows your testing engineers to write tests and focus on your results rather than fussing with low level functions, such as Command Tag queuing, logging, trapping errors, etc.
2. Is the author(s) of your tests going to be willing to make changes to the tests as needed, and in a timely manner? At SCSItoolbox, we typically answer support calls and emails within a few hours.
3. Many times the programmers writing in-house test applications end up transferring to other groups, departments, or leave the company. SCSItoolbox has been in business since 1992 working with every major storage peripheral company and continue to support the SCSItoolbox Suite and respond to an ever changing peripheral testing business.
   

10. Q. What is the difference between a Site and Corporate license?

A: A Site License is usually limited to a single facility within a company. A Site license utilizes a network hardware key (HWK or dongle) and is limited to a number of runtime licenses (minimum of qty 10). The hardware key is placed on a secure server, and up to the license limit of computers can launch the product(s) simultaneously.

Alternately, a Corporate License does not use a hardware key, and includes many more features, a custom build for the company, specific customization to the corporate build of SCSItoolbox, onsite training, and much more.

Standard Pricing can be viewed here.

11. Q. How can I issue at Bus Reset using the SCSItoolbox Suite?

A: You can issue a Bus Reset using the Bus Reset Tool that is included with the SCSItoolbox Suite. Read more about the Bus Reset

12. Q. How can I tell if my testing software is sending the commands I think it is to my devices?

A: You can look at the commands (CDB's) using the Bus Analyzer Module that is included in the SCSItoolbox Suite. Read more about the Bus Analyzer Module

13. Q. Can I read the SMART data off of my ATA Drive using the SCSItoolbox?

A: You can - and a lot more! A new feature in the SCSItoolbox Suite Version 6.0 is the ability to issue any task register ATA command to any ATA/SATA storage device. This allows test scenarios that include ATA commands that are not implemented in ATAPI such as retrieving SMART data, ATA IDENTIFY data, SEEK, SET MAX ADDRESS, and more. Read more about the Task Register Functionality

14. Q. Does the SCSItoolbox support Windows 2003 or more specifically Microsoft's new StorPort driver?

A: Yes. It does with some changes to the way the Toolbox interfaces with the devices. By using Windows native driver the NTPORT driver you can get the Toolbox to operate using the Storport.

Follow these steps below:

Open up the Registry Editor by clicking on “Start”, then “Run”, and then type in “regedit” (without the quotes).  Open up the key HKEY_LOCAL_MACHINE\SOFTWARE\STB\SCSI ToolBox\DriverExceptions\Win2000.  On the right hand pane in the editor you will see BufferMgr and DEFAULTDRIVER.  Double-click on BufferMgr and change the value to 2.  Then double-click on DEFAULTDRIVER and change the value to 4.

15. Q. During the install of SCSItoolbox I’m getting the message ‘A previous version of SCSItoolbox was found – you must remove this version first.  SCSItoolbox install will exit’.  I have already removed the previous version thru the Control Panel – what do I do now?

A: You will need to remove information contained in the Registry.  To accomplish this you will need to launch the Registry Editor – this can be done by clicking “Start”, then “Run”, then typing in “regedit” (without the quotes).  Once the Registry Editor is up, open the folder HKEY_LOCAL_MACHINE\SOFTWARE.  Locate the STB folder and then right-click on it.  Then click “delete”.  Now you can run the new install without any problems.

16. Q. I'm looking for your DOD (Department of Defense) certified product the SCSI Data Scrubber, do you still offer that product?

A: The DOD standards for disk erasure can be found at: https://www.dss.mil/portal/ShowBinary/BEA%20Repository/new_dss_internet/isp/odaa/documents/nispom2006-5220.pdf From STB's Website: nispom2006-5220.pdf

The bottom line for disks with data classified lower than Top Secret is that they may be erased by writing a data pattern to all disk blocks, then writing the complement of the first data pattern to all blocks, then writing random data to all blocks. The STB Disk Manufacturing Module (DMM) test sequence file may be downloaded here : http://www.scsitoolbox.com/downloads/DMMDiskScrub.zip - download it and you can erase multiple drives simultaneously and quickly with DMM.

What about disks with Top Secret or above data? Magnetic degaussing or physical destruction is the only approved solution.

17. Q. What Linux support do you offer in the SCSItoolbox Suite? Do you have any documentation on it?

A: We currently offer a Linux support for the Developer Toolbox (DTB) API. The API is a .so (Shared Object) file that can be referenced when programming using Linux. Developer Toolobx Manual can be downloaded here.

18. Q. Can SCSI toolbox read and interpret the MAM on LTO tape technology?

A: In the SCSItoolbox Suite v.7.1 or later we display and interpret all MAM (LTO G1,G2,G3, and even G4).

19. Q. We need the ability to change a WWNN/WWPN on a LTO drive. Do you offer this tool?

A: Drives can have their WWNN/WWPN changed, but it is done via a serial diagnostic port on the drive or on the library the drive resides in. It is not done via SCSI. This is not an operation that is support via any documented SCSI command.

20. Q. Does the SCSItoolbox work with Fibre Channel (FC) Tape drives?

A: Yes.

21. Q. Can I reset the G List on my drive? If my G-List is corrupt can it be fixed?

A: You can issue a Format command in the SCSItoolbox and tell it to ignore the G List.

22. Q.Is it possible to asynchronously log information to a device's DMM logfile?

A: New in the 7.1.0 version is the feature where one can log information to the device's DMM logfile, even while the device is currently under testing within DMM!  In the 7.1.0 version is included the executable AsyncTest.exe - within this application you can asynchronously log information to a device's DMM logfile, or, if you like, you can use the source code contained in the AsyncTest project and put it into your own application.

23. Q. Is it possible to asynchronously fail a device while testing is undergoing in DMM?

A: New in the 7.1.0 version is the feature where one can fail a device while it is undergoing testing within DMM.  What happens after the device fails is determined by the "Stop on Error" option you choose for that test step (you can continue to the next step, stop all testing on the drive, or run an external program).  In the 7.1.0 version is included the executable AsyncTest.exe - within this application you can asynchronously fail a device during testing within DMM, or, if you like, you can use the source code contained in the AsyncTest project and put it into your own application.

Click here to contact our friendly Tech Support team with further questions, or return to the SCSI Toolbox homepage to continue exploring this site. Thanks!

For a more complete reference and general information about SCSI, please visit www.scsifaq.org.